Patient-Centered Communication: Core Skills for Motivation and Change

• Release date: November 2009
  Expiration date: November 2011
• Estimated time to complete activity: 1.5 hours per track
• Compatible with (IE 6 and up, Firefox, Safari)

Target Audience
This activity has been designed to meet the educational needs of physicians, pharmacists, and members of the care team involved in chronic disease management of patients.

Statement of Need/Program Overview
Health professionals working in chronic disease management have increasingly identified lack of motivation and ambivalence as major barriers to patient self-care. Motivation plays a big role in whether patients can be successful in making behavioral changes that influence how they adhere to treatment recommendations. One such strategy that is particularly suited to addressing patient beliefs and motivation is Motivational Interviewing. This is a novel intervention modality recently introduced to disease management as a health coaching approach that addresses issues known to impede the patient’s self-management of chronic illness. Health coaching is an emerging field in which health professionals facilitate behavior modification in patients to improve their health.

Educational Objectives
After completing this activity, the participant should be better able to:

• Outline the clinical, humanistic, and economic impact related to non-adherence to treatment recommendations.
• Describe the philosophy and proven principles of motivational interviewing that primary-care physicians can implement to empower patients to achieve their health goals.

• Identify motivational interviewing as a technique for improving overall adherence to therapies
• Explain the importance of applying motivational interviewing techniques in typical practice settings with patients who have diabetes or other chronic illnesses and related comorbidities

Faculty

Tom Bent, MD Medical Director & COO Laguna Beach Community Clinic President & Board of Directors California Academy of Family Physicians Bio

Susan Butterworth, PhD, MS Vice President Health Management Services, Health Future, LLC Associate Professor Oregon Health and Science University Bio

Alan Glaseroff, MD Chief Medical Officer Humboldt Del Norte IPA Bio

Activity Agenda

Track 1: Taking the First Steps to a Patient-Centered Approach

Chapter I:
Patient-Centered Communication: A Strategy to Improve Patient Compliance Outcomes
Tom Bent, MD

Chapter II:
The Motivational Interviewing Technique to Improve Patient Compliance: An Expert Panel Discussion
Faculty Panel

Track 2: Applying New Skills to Improve Patient Compliance Outcomes

Chapter I:
Patient-Centered Care: Theory into Action
Alan Glaseroff, MD

Chapter II:
Patient-Centered Communication: A Practical Example
Susan Butterworth, PhD, MS

Chapter III:
The Motivational Interviewing Technique to Improve Patient Compliance: An Expert Panel Discussion
Faculty Panel

Pharmacist Accreditation Statement

	Postgraduate Institute for Medicine is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Credit Designation (per track)
Postgraduate Institute for Medicine designates this continuing education activity for 1.5 contact hours (0.15 CEUs) of the Accreditation Council for Pharmacy Education.
(Universal Activity Numbers: Track 1:809-999-09-091-H01-P, Track 2: 809-999-09-130-H01-P)
Type of Activity: Knowledge-Based

Fee Information
There is no fee for this educational activity.

Disclosure of Conflicts of Interest
Postgraduate Institute for Medicine (PIM) assesses conflict of interest with its instructors, planners, managers and other individuals who are in a position to control the content of CME activities. All relevant conflicts of interest that are identified are thoroughly vetted by PIM for fair balance, scientific objectivity of studies utilized in this activity, and patient care recommendations. PIM is committed to providing its learners with high quality CME activities and related materials that promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest.

The faculty reported the following financial relationships or relationships to products or devices they or their spouse/life partner have with commercial interests related to the content of this CME activity:

The planners and managers reported the following financial relationships or relationships to products or devices they or their spouse/life partner have with commercial interests related to the content of this CME activity:

Media
Internet

Method of Participation
There are no fees for participating and receiving CME credit for this activity. During the period November 17, 2009 through November 30, 2011, participants must 1) read the learning objectives and faculty disclosures; 2) study the educational activity; 3) complete the posttest by recording the best answer to each question in the online answer key, 4) complete the online evaluation form. Upon successful completion of the posttest (70% or higher) and the online Evaluation form, you are eligible for a certificate of completion. For questions about the pharmacy accreditation of this activity, please contact the Postgraduate Institute for Medicine at: information@pimed.com or (303) 799-1930.

Disclosure of Unlabeled Use
This educational activity may contain discussion of published and/or investigational uses of agents that are not indicated by the FDA. California Association of Family Physicians (CAFP), Postgraduate Institute for Medicine (PIM), Impact Education, LLC (IE), and Takeda do not recommend the use of any agent outside of the labeled indications.

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of CAFP, PIM, IE, and Takeda. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.

Disclaimer
Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other course of diagnosis or treatment discussed or suggested in this activity should not be used by clinicians without evaluation of their patient’s conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.